Privacy Policy – Hotellio

^{This Privacy Policy explains how Hotellio LLC (“Hotellio”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards your personal information when you access or use our website www.hotellio.co and related services, including hotel bookings, flight reservations, and car rental services.}

^{By using our website and services, you agree to the terms of this Privacy Policy.}

1. Information We Collect

^{1.1 Personal Information}

•  ^{Full name}

•  ^{Email address}

•  ^{Phone number}

• ^Nationality

•  ^{Passport details (for flight bookings where required)}

^{1.2 Booking & Travel Information}

•  ^{Travel dates and itineraries}

•  ^{Hotel reservations and preferences}

•  ^{Flight details}

•  ^{Car rental information}

^{1.3 Payment Information}

^{1.4 Technical & Usage Data}

•  ^{IP address}

•  ^{Device type and browser}

•  ^{Access times and pages visited}

•  ^{Cookies and analytics data}

^{2. Legal Basis for Processing}

^{We process personal data based on:}

•  ^{Contractual necessity (to complete bookings and provide services)}

•  ^{Legal and regulatory obligations}

•  ^{User consent where applicable}

3. How We Use Your Information

•  ^{To process and manage bookings (hotels, flights, and car rentals)}

•  ^{To communicate booking confirmations and updates}

•  ^{To provide customer support}

•  ^{To improve website functionality and performance}

•  ^{To comply with legal and regulatory obligations}

•  ^{To prevent fraud and unauthorized transactions}

4. Payment Security

•  ^{Payments are processed through trusted payment gateways such as MyFatoorah}

•  ^{Payment processors comply with PCI DSS (Payment Card Industry Data Security Standard)}

•  ^{Sensitive data is protected using SSL (Secure Socket Layer) encryption (256-bit)}

•  ^{Hotellio does not store full credit or debit card details}

5. Sharing of Information

^{5.1 Travel Service Providers}

•  ^Hotels

•  ^Airlines

^{5.2 Payment & Technology Providers}

•  ^{Secure payment processors such as MyFatoorah}

^{5.3 Legal Authorities}

•  ^{When required by applicable law or to protect our legal rights}

6. User Responsibility

^{Users are responsible for providing accurate, complete, and valid information when making bookings. Hotellio shall not be liable for any issues arising from incorrect or incomplete information provided by the user.}

7. Data Security

^{We implement appropriate technical and organizational security measures, including:}

•  ^{Data encryption and secure transmission protocols}

•  ^{Access control and authentication systems}

•  ^{Secure hosting environments}

^{However, no method of transmission over the Internet is 100% secure.}

 8. Date Retention

•  ^{Provide our services and complete bookings}

•  ^{Comply with legal and regulatory requirements}

•  ^{Resolve disputes and enforce agreements}

•  ^{Meet financial and compliance obligations}

9. Cookies and Tracking Technologies

^{We use cookies and similar technologies to:}

•  ^{Improve user experience}

•  ^{Analyze website traffic}

•  ^{Personalize content}

^{By continuing to use our website, you consent to the use of cookies and similar technologies. Users may control or disable cookies through their browser settings.}

10. Your Right

^{Depending on applicable laws, you may have the right to:}

•  ^{Access your personal data}

•  ^{Request correction of inaccurate information}

•  ^{Request deletion of your data (subject to legal obligations)}

•  ^{Withdraw consent where applicable}

^{To exercise your rights or for privacy-related inquiries, please contact:
info@hotellio.co}

11. International Data Transfers

^{Your personal data may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates. By using our services, you consent to such transfers.}

12. Third-Party Links

^{Our website may contain links to third-party websites. We are not responsible for their privacy practices.}

13. Children’s Privacy

^{Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.}

14. Limitation of Liability

^{Hotellio acts as an intermediary between customers and third-party travel service providers, including hotels, airlines, and car rental companies.
We are not responsible for the services, actions, errors, or omissions of these third-party providers.}

15. Changes to This Policy

^{We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.}

16. Contact Us

<sup>Hotellio LLC
Sharjah Media City (Shams)
Al Messaned, Sharjah
United Arab Emirates

Email: info@hotellio.co
Website: www.hotellio.co
WhatsApp: +971 55 532 6374</sup>